We deliver to over 190 countries worldwide. THE LIST orders are delivered on workdays, excluding public holidays. Shipping costs will vary depending on the size, weight and destination of your chosen products. THE LIST orders are generally shipped with DHL Express. In some cases, i.e. for certain art pieces, we may use a different courier service. All relevant delivery options available for your order and to your destination will be displayed at checkout.
Please keep in mind that shipping times should serve as a guide only and are based on average time from dispatch provided by our couriers. THE LIST cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. It is also your duty to ensure appropriate access for deliveries.
DHL Express:Middle East: average delivery time once shipped within 2-4 days. Most of Europe and USA: average delivery time once shipped within 2-4 days. Rest of the world: average delivery time once shipped within 3-7 days
Additional conditions for delivery of furniture/bulky items: Additional shipping fees may be applied - these will be calculated and communicate to you prior to the order being processed. When your order is ready for delivery, the courier will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that the delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.
For larger goods, if delivery to the first floor and above requires service elevator access, it should be arranged by you and it is your responsibility to notify the courier of any potential problems with access to the premises, building, service elevators, etc. If delivery is complicated, by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to three (3) days. From the fourth day onwards, a daily storage charge will be applied. If you fail to agree a revised delivery date within seven (7) days from the initial delivery date, the product will be shipped back to the sender. This will result in additional charges to the customer as well as forfeit of payment in some cases.
If the delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. You will informed of this charge. We will not be liable for loss or damage to the goods or your property, including where caused by: (1) following your specific instructions; (2) limited or no access to your nominated premises; and/or (3) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been shipped, we won't be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided via SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the Customer Care team [email protected] or on our number +44 11 33 20 88 20 (Rest of the World), +1 (845) 243-2550 (United States). Available Monday to Friday 1pm - 10pm GST - Monday to Friday 9am - 6pm GMT - Monday to Friday 8am - 1pm EST.
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Once your order has been confirmed, your item will be carefully prepared and sent on its way within 2-5 business days, depending on season demand. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method.
We will keep you updated with tracking information. You can also follow the progress in your THE LIST account under 'My Orders'. If you ordered from multiple partners of THE LIST, please bear in mind that your items will arrive separately.
THE LIST ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Israel, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.), the price you pay to THE LIST will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.
For US customers, THE LIST does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority.
While THE LIST ships internationally, the partners on our site can determine where their goods are distributed and some items may not be available to purchase in every region. Some exotic items may also be restricted by local customs in the country you are shipping to.
Please note: Real fur and exotic skins cannot be shipped to the state of California. We are also unable to ship jewellery (including costume jewellery) or fur goods to Russia. Feel free to contact us for further information.
If you would like to make changes to your order or the arranged delivery time, please contact Customer Care as soon as possible and we will be happy to assist you in any way possible. If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to our partner for a refund. We can attempt to cancel your purchase if you change your mind. However, cancellations might not always be possible if the order has already been shipped. You can instead return your order for a refund via our easy returns service.
Please visit our Returns & Refunds Policy. page for further information.
After placing an order, you will receive an email confirmation from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. If you do not receive your order confirmation email, please contact our Customer Care team for assistance. Once your order is approved, it will be picked up at the relevant THE LIST partner and shipped within 2-5 business days, timings may vary slightly depending on seasonal demand.
Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll certainly keep you updated with tracking information.
If you order from multiple THE LIST partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
As your purchase will be prepared quickly for dispatch, please contact Customer Care within 2 business days to cancel or make any changes to an order. Unfortunately we’re unable to cancel an order once it has been processed by a THE LIST partner.
Further information on cancelling and returning an order can be found in our Returns & Refunds Policy.