THE LIST | Our Promise

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OUR PROMISE

All our activities are centered around you, our customer. Our commitment is to always provide you with a seamless and satisfying experience from exploration to delivery and to ensure our service exceeds your expectations.

Fast and Insured Shipping

THE LIST takes care of the entire logistics from the store to your door including insurance, customs and clearance, transparently for customers and sellers. We currently deliver to 190 countries, with orders usually processed within 2-5 business days, timings may change due to seasonal demand. Once in transit, delivery is within 2-7 days, depending on where the item is sourced from and your location.

Secure Shopping

Buying unique collectibles online requires trust. On THE LIST you can confidently shop the most coveted and iconic pieces. As long as you order via THE LIST’s secure checkout, your purchase will be fully protected. THE LIST acts as an escrow between you and the partner boutique by using secure payment transactions. You simply transfer the money to an escrow account, where it safely remains until you have received your order. Only then will we send the money to the partner.

In the unlikely event that your piece arrives damaged or is significantly different from its description, we guarantee to work with you and the partner boutique to reach a resolution that is acceptable to you, whether that be arranging for a return, a full refund, or a repair with a trusted restorer. Please inspect your order immediately upon delivery and contact us within 7 days if there are any issues.

Your purchase will not be covered by our protection program in the event that

You are returning an accurately described item, outside of the stated return policy"
You arranged your own shipping or picked the item up in person, and the item was damaged during this process
You purchased the item directly from the partner boutique (e.g. in store) without using THE LIST’s secure checkout

Fast And Effective Support

Our Customer Care team is available to assist you with your questions and provide any support you require. You can reach our Customer Care team at [email protected] or on our number + 44 11 33 20 88 20 (Rest of the World) , +1 (845) 243-2550 (United States). Available Monday to Friday 12pm - 9pm GST - Monday to Friday 9am - 6pm GMT - Monday to Friday 8am - 1pm EST. We will answer your query within 2 business days/48 hours. We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and will ensure you are updated every step of the way.

Authenticity Guaranteed

Authenticity is one of our core values and maintaining the high quality of our platform is our highest priority. We choose only the most prestigious partners who are experienced specialists in fashion, art, jewellery, watches and interior to sell their pieces on THE LIST. All partners are required to fill in a comprehensive application and are carefully vetted through an extensive approval process before they are allowed to sell on THE LIST. Any partner that fails to meet our high standards is removed. Additionally, our product specialist team proactively evaluates selected items to ensure authenticity.

In the unlikely event that an item is not suitable, it is then returned to the seller; the order is cancelled; and the purchase is refunded in full.